Contacting support
Reach the DNA team with a question, bug report, or feature request through the in-app form or by email.
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Introduction
The fastest way to reach the DNA team is the in-app Contact Us form. It covers general questions, technical support, billing issues, feature requests, and bug reports. Email works too if you prefer. This page covers both paths and what to expect after you send a message.
Using the Contact Us form
Open the help icon in the top bar, or go to the user menu and pick Help, then Contact Us. The form asks for:
- Topic: pick the one closest to your reason for writing in.
- Subject: a short one-line summary.
- Message: the detail of what you are asking or reporting.
- Attachments: optional. Add up to three files (screenshots, PDFs, exports) to help the team see what you are seeing.
Which topic to pick
| Topic | When to use it |
|---|---|
| General inquiry | Anything that does not fit the other categories. |
| Technical support | Something is not working the way you expect. |
| Billing | Questions about charges, invoices, or your plan. |
| Feature request | Something you wish DNA did. |
| Bug report | Something is broken. |
| Other | When the list above does not quite fit. |
The topic helps the team route your message to the right person faster. If you pick the wrong one, the team reroutes it internally. Your message still gets read.
Emailing support
If you cannot get into the app, or you prefer email, write to support@dynamicneedsanalysis.com. Include the email address on your DNA account so the team can tie your message to the right advisor.
What happens after you send
Every message, whether from the form or by email, lands in the same queue. The team follows up from support@dynamicneedsanalysis.com, so keep an eye on that sender to avoid missing the reply.